Frequently Asked Questions

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What is the Button Remote Transmission range?

IR distance can change, depending on the receiver’s performances and distance can be affected by the environment. The maximum distance is 12 meters (13+ yards) with the RCU pointed to the STB at 0° angle. Directional limits: Horizontally +/-30° at 7 meters - Vertically +/-30° at 7 meters. What batteries are required: Two AAA batteries (included with the Button Remote)

Does Siri work with the Button Remote?

No. The Button Remote is an infrared only remote and does not support Bluetooth.

How can I access commands like the Home Button on the Apple Siri Remote?

If you do a long press on the Menu button on the Button Remote, you will go directly to the Apple TV home screen. If you do a long press on the power/standby button, you will be able to put your Apple TV to sleep. 

How do I turn on / wake the Apple TV with the Button Remote?

Press the Menu button.

Is there a way to access App Switcher mode to close out unresponsive apps?

You will need to use the Apple Siri Remote or Remote App to get into App Switcher mode. When you are in App Switching mode, the Button Remote can close out apps with a double tap of the UP button (located above the OK button)

Where is the Indicator Light?

The indicator light is located at the top of the Button Remote and is a red LED.

How do I do a factory reset on the Button Remote?

1. [MENU] + [STOP] key for 3 seconds.
2. The Factory reset will be initialized as LED blinks 5 times.
3. Factory Reset initializes the remote settings.

I have line of sight to my Apple TV but I just see a fast blinking light when I use the buttons. How do I fix this issue?

This may require a Factory Reset of the Button Remote. Please follow the instructions below to conduct a factory reset.

1. [MENU] + [STOP] key for 3 seconds.
2. The Factory reset will be initialized as LED blinks 5 times.
3. Factory Reset initializes the remote settings.

Another issue that another Apple device such as a Mac Mini, iMac, or MacBook may be conflicting with the signal. Try pointing directly at the Apple TV or move the devices further apart.

Make sure you are in line of sight of your Apple TV as the button remote is an infrared only remote. Another fix we have discovered is a “Reset and Restart” in the Apple TV Settings.  We recommend a TVOS software update and Apple TV restart first before conducting the "RESET AND UPDATE.” This may require to have you re-login into your accounts. If you have any questions please contact support@function101.com.

How do I know the Number Call of my TV?

1. Press the [MENU] + [OK] key for more than 3 seconds to enter the set-up mode. Then the LED will turn on.
2. If any key press is not followed for the next 20 seconds, the red LED will be switched OFF and get out of set-up mode automatically.
3. If the [Rewind] key is pressed, the LED will blink to indicate the set-up number of the TV.
4. If the [Fast Forward] key is pressed, the LED will blink to indicate the set-up number of the Soundbar. (If TV0851 is set up, 10 times blink _ Pause _ 8 times blinks_ Pause_5 times blinks_Pause _ one times blinks. It should be counted correctly when the LED blinks. (if the number is “0”, LED will blink 10 times).

Then the LED will be switched OFF and exit out of set-up mode automatically.

Can I control the volume and power of my TV and my Soundbar or external audio device?

The Button Remote for Apple TV can only be programmed to control either the TV or the soundbar or external audio device, but not both at the same time.